Tag: Digital

India’s customer experience crisis: $55 billion lost due to poor service

Indians are becoming less patient and increasingly frustrated with losing time on slow customer services by companies. (Photo: Unsplash)

A ServiceNow survey revealed that at least 90% of individuals in India have had to spend time trying to resolve an issue or complaint with organizations in the Telecommunications (92%), Retail & E-commerce (90%), and Financial Services industries (90%).

The Paris Olympics opener attracts 28.6 mn US viewers

The growth in the sponsorship and brand deals has been significant since the Tokyo Olympics 2020, which took place in 2021 due to COVID-19 pandemic. (Image source: Unsplash)

It is the most watched start as compared to 40.7 million watched during the London 2012 Olympics opener, and 26.5 million viewers at The Rio de Janeiro 2016 Games ceremony.

Epic Games CEO to fight against Apple’s app store policies

The new Digital Markets Act in Europe allowed Epic to launch its own Epic Games Store on iOS and to bring Fortnite back to the platform with reduced commissions to Apple.

Epic has been fighting Apple for years over the company’s revenue-sharing requirements in the App Store. While Epic’s antitrust lawsuit against Apple was defeated last year, many of its criticisms were echoed in a different lawsuit filed against Apple in March by the Department of Justice and 17 state attorneys general.

Tech leaders write open letter to UN over global digital compact

The latest draft of the GDC will undergo review this week by UN representatives in New York.

The Global Digital Compact aims to establish a framework for global digital cooperation, define principles for an open, free, and secure digital future, and accelerate progress on the UN’s Sustainable Development Goals.

PM Narendra Modi introduces hashtag #Cheer4Bharat as nation gears up for Paris Olympics

Interest for IOC deals is also expected from Qatar, which wants to host the 2036 Olympics in Doha, and Saudi Arabia, which now has a 12-year deal to host the Esport Olympic Games.

The PM conveyed the nation’s collective hope for a stellar performance in the Paris Olympics, urging everyone to rally behind the athletes using the hashtag #Cheer4Bharat.

YouTube gives Premium users early access to latest experimental features

Despite YouTube's policies requiring users under 17 to seek parental consent and linking accounts for those under 13 to a parental account, the lawsuit points out that it remains easy for minors to bypass these restrictions.

YouTube crossed a major milestone earlier this year, with over 100 million YouTube Music and Premium subscribers worldwide.