EU slaps Mondelez with $366 mn antitrust fine

The probe at Mondelēz China is the latest in a series of compliance-related investigations impacting multinational companies in China.

Oreo maker has been accused of restricting the cross-border trade of chocolate, biscuits and coffee products within the European Union. Mondelez clarifies it as “isolated incidents, most of which ceased or were remedied”.

Enabling next-gen customer loyalty strategies through technology

Harnessing predictive analytics to understand customers' perceived value is becoming essential for successful loyalty programs, indicating a data-driven, personalized approach as the future of AI in loyalty programs, says Nitya Krishnamoorthy, Vice President, GALE India.

There is an increasing reliance on AI programs to analyze and understand individual customer preferences, enabling the creation of tailored rewards that resonate, writes Nitya Krishnamoorthy, Vice President, GALE India.