Customer service crisis: 90% of Indians spend over 4 hours resolving issues in Telecom, e-comm, finance sectors

Indians are becoming less patient and increasingly frustrated with losing time on slow customer services by companies. (Photo: Unsplash)

Indian customers are quick to take action when faced with slow or poor service, with 89% willing to switch to a competitor and 84% leaving negative reviews online or on social media

MIB updates Parliamentary Committee on cable TV industry issues

The directive was issued with the approval of the competent authority in the ministry.

In response to concerns raised by the Standing Committee on channel pricing and bundling by broadcasters. The MIB has forwarded the issue to TRAI, which is currently reviewing potential regulatory adjustments.

Broadcasting Services Bill gains momentum amid Parliamentary scrutiny

The directive was issued with the approval of the competent authority in the ministry.

In its Fifty-Sixth Report, the Parliamentary committee noted that multiple Acts, rules, and guidelines currently regulate the cable TV industry, along with multiple regulatory bodies, including the MIB, TRAI, and DoT.

TRAI appoints two whole time members

TRAI believes that the sandbox would allow telecom service providers, startups, and other stakeholders to experiment with new technologies and services within a controlled and flexible regulatory environment.​

The appointments committee of the cabinet approved appointments oF Ritu Ranjan Mittar and Maruthi Prasad Tangirala ON Saturday.

Reliance Jio leads broadband services sector with 474.81 mn subscribers, reveals TRAI data

HMD and Lava will unveil their respective D2M phones in India during WAVES 2025, in collaboration with D2M partners, which include FreeStream Technologies, Tejas Networks, and Saankhya Labs.

As per the data shared by Telecom Regulatory Authority of India (TRAI), Reliance Jio, Bharti Airtel, Vodafone Idea, BSNL and Atria Convergence are amongst the top five service providers.