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India’s customer experience crisis: $55 billion lost due to poor service

Indians are becoming less patient and increasingly frustrated with losing time on slow customer services by companies. (Photo: Unsplash)

A ServiceNow survey revealed that at least 90% of individuals in India have had to spend time trying to resolve an issue or complaint with organizations in the Telecommunications (92%), Retail & E-commerce (90%), and Financial Services industries (90%).

Exclusive: Hummel enters Indian esports scene, signs deal with Revenant

Sources close to the development claimed that Hummel will serve as the kit sponsor for Revenant Esports.

Previously, PUMA had partnered with Revenant Esports as their kit sponsor in 2022 but has not renewed the contract this year.

Despite Google’s retention of third-party cookies, shift toward first-party data continues

By launching stores in India, Google aims to replicate Apple's retail strategy

The industry trend is shifting towards leveraging first-party data, encouraging advertisers to build direct consumer relationships, and enhance data collection from owned channels. Adland calls Google’s decision a temporary relief and continues to push for privacy-friendly technologies.

Paris-based media giant Vivendi’s plans to list Havas and Canal+ revealed

On the Havas split the company shared that Havas, with the majority of its activities being carried out internationally, would be listed as a Dutch public limited liability company (NV) on the Euronext Amsterdam stock exchange, which already witnessed Universal Music Group’s success.

For the first half of 2024, Vivendi’s revenues were €9,052 million, an increase of 92.7% compared to the same period of 2023. Canal+ Group is a major player in the creation and distribution of cinema and audiovisual content on all continents.