How AI is revolutionizing the SaaS industry

This is not his first foray into AI since he co-founded Openai, then left after a rupture with Sam Altman. In his view, Tesla is an AI company not an automobile maker. (Representative Image: Hitesh Choudhary via Unsplash)

AI chatbots, powered by Natural Language Processing (NLP) are changing the customer service game, writes Saket Dandotia, Founder and CEO, Onetab.