ServiceNow and Pearson has released a new research that AI and automation will require 16.2 million workers in India to reskill and upskill while also creating 4.7 million new tech jobs. The study conducted by Pearson and commissioned by ServiceNow, uses machine learning to predict how technology will transform the tasks that make up each job and presents an unprecedented chance for Indian workers to reshape and future proof their careers.
Job postings in India that require ServiceNow platform technical skills grew 39 percent in the past year – the fastest growth seen anywhere in the world, according to labor market data from Lightcast – with Bangalore seeing the highest demand for talent of any city, globally.
India’s digital skill ecosystem is also poised to grow in tandem, with ServiceNow’s research revealing that additional application developers (75,000), data analysts (70,000), platform owners (65,000), product owners (65,000), and implementation engineers (55,000) will be needed by 2027, to meet the tech deficit.
As India’s “techade” accelerates, businesses are working full steam ahead to capture the economic value and inclusive development that AI will bring.
Kamolika Gupta Peres, vice president and managing director, ServiceNow Indian Sub-Continent, said, “India’s decision-makers and industry stalwarts understand the potential of AI. We’re working with every industry across the country to showcase best practice use of AI to drive meaningful business change and ensure these changes bring about meaningful, quality and secure careers for people while also enhancing productivity.”
The research by ServiceNow analyses the current status quo of India’s workforce, impact of AI and automation across industries and roadmap to how stakeholders can equip the workforce with the relevant digital skills to bridge the demand-supply gap.
“The pace of progress has never been swifter, with businesses driving large-scale transformation across diverse industry sectors that will play a decisive role in India’s rise towards a $1 trillion digital economy,” said Gupta Peres.
The digital transformation of India hinges on a future-ready workforce community. As part of the ‘Skill India Digital’ campaign’, the Government has announced its vision to create a better future for the youth. And according to a recent nasscom study, AI and automation has the potential to add up to $500 billion to India’s GDP by 2025.
In August, ServiceNow also announced its partnership with FutureSkills Prime – a MeitY nasscom digital skilling initiative to build a future-ready workforce and address critical business needs.